![]() Many utility customers are simply unable to visit a physical office or call their customer service department during regular office hours. ![]() Modern electric utility software makes it possible for customers to access their account when they want, where they want, however they want to (mobile, tablet, or PC). It benefits the customer because it provides a superior experience and a seamless way to find/change the information they need, and it benefits the utility because it reduces costs, improves customer satisfaction and reduces call volume to the customer service department (resulting in a lower cost-to-serve). They can do all this, and more, with a utility customer portal.Ī customer portal is a self-service platform, either web-based or delivered through an app, where customers can access everything they need in regards to their electric utility account. They want self-service options where they can change their account information, pay their bills, view their utility usage and get the latest information and updates from their electric utility provider. Here are a few key technologies that will help your electric utility improve customer satisfaction and find new productivity wins.ĭue to the need for immediate information, today’s customers want to help themself. With that in mind, in this blog we take a look at some of the top trends in electric utility software. They are creating new business models to meet customers’ changing needs.” They are innovating to compete in the energy transition. So, what’s to lose? According to a study from Accenture, nothing! On the topic of utility technology adoption, Accenture said: “Leading utilities recognize the need to do things differently. ![]() The customer experience is an opportunity for electric utility providers to improve customer satisfaction, increase utility-customer engagement levels and even access internal efficiency gains. The customer experience is no longer an ’s a necessity, and today’s electric utilities understand that. But, that has changed dramatically in the past few years.
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